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Discussion Starter · #1 ·
This is rotten, Nissan. Absolutely no assistance is included :no:

With Chevy you get 24 hour:

* Emergency Towing to closest Chevy dealer (could easily exceed AAA's 5 mile tows)
* Lockout Service
* Flat Tire Changes
* Fuel Delivery
* Jump-Starts

For 5 years or 100,000 miles!!!
 

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None is needed since Nissans never break ;)
 

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Discussion Starter · #3 ·
:D But seriously, we've already had one owner here have an issue with a cam sensor. It doesn't even need to be mechanical: lock keys in, out of gas.
 

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I had to pay extra for it. :(

My MINI came with it for free for 3 years... Even my Durango, and 3 previous Dodge cars came with it for at least 1 year. (I used to be Mopar or NoCar... :D )

I bought the Nissan gold "warranty" because the dealer assured me that many many things were *not* covered under the "standard" warranty. (they showed me a list!) So, I went for it, and, when the package came in the mail it came with 2 roadside assistance phone number cards good for 5 years/100K miles (one for each driver I assume). I have never owned a Nissan or any other Japanese made car before and so I bought the warranty, even though I can fix most minor issues myself. :-[ It will pay for itself the first time I get towed for a major issue. (if THAT ever happens! LOL!!) Additionally, it comes with Trip interruption reimbursement if you are more then 100 miles from your residence.

To me it seems Nissan is nickel and diming new customers at every occasion, compared with some of the other car makers. Not that I am unhappy, at least my dealer was up front about it. (sorry you had such a crappy dealer expierience None)
 

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i dont like wondering what my vehicle assest is, so i dont bother. i just stick with the premier
Triple A (AAA). that way i can get help in any vehicle im in and any one else i know that
would need help.
 

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ThereMightBeBlood! said:
i dont like wondering what my vehicle assest is, so i dont bother. i just stick with the premier
Triple A (AAA). that way i can get help in any vehicle im in and any one else i know that
would need help.
same here. i love AAA because i'm covered, not my car...so they will come and help me regardless of what car i'm in :yes: plus you can sometimes use your membership to get discounts on things, such as hotel rooms.
 

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none said:
This is rotten, Nissan. Absolutely no assistance is included :no:

With Chevy you get 24 hour:

* Emergency Towing to closest Chevy dealer (could easily exceed AAA's 5 mile tows)
* Lockout Service
* Flat Tire Changes
* Fuel Delivery
* Jump-Starts

For 5 years or 100,000 miles!!!



:eek: What are you guys on about??? :eek:

Quote from Nissan sales brochure.Canadian version and no we don't have the Krom version either.

"As a Nissan owner,you'll also receive a 3 year Roadside Assistance program available to you 24 hours a day".

You can also have a "Added Security Plan [ASP]" at a cost extended for 7 years.

Cheers,
Bryan.
 

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Discussion Starter · #11 ·
Well, better than nothing, but still how cheap can they be? They reimburse you for towing IF they find it to be a defective part that is covered under warranty. And they don't even cover a rental car if it's their fault.
 

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none said:
Well, better than nothing, but still how cheap can they be? They reimburse you for towing IF they find it to be a defective part that is covered under warranty. And they don't even cover a rental car if it's their fault.
yeah, i'd go through AAA before going through nissan, unless i absolutely had to. also, i was surprised to read that honda and toyota/scion don't offer any roadside assistance in their basic warranty: http://www.edmunds.com/advice/warranties/articles/43094/article.html
 

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none said:
This is rotten, Nissan. Absolutely no assistance is included :no:

With Chevy you get 24 hour:

* Emergency Towing to closest Chevy dealer (could easily exceed AAA's 5 mile tows)
* Lockout Service
* Flat Tire Changes
* Fuel Delivery
* Jump-Starts

For 5 years or 100,000 miles!!!
You might want to stop and think about why Chevy has to offer this. Sure, it's a nice thing to have. But if you're having to get your car towed multiple times (even if it's free), I'm pretty sure it'll chap your behind just as much as not having it with your Cube.

In addition, I'm sure there are limitations to the Chevy offer in fine print and it is also baked into the cost of the vehicle. Given a price of $XX,000, they have to either sacrifice quality of components and build quality and throw in this service, or go without this "wonderful" service and try to build a better car. It's HIGHLY unlikely that they would be able to provide the service AND build a more solid car.

Why? Because it will hurt profitability. And last I checked, GM wasn't exactly an industry leader in profitability.
 

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Discussion Starter · #14 ·
schtebie said:
You might want to stop and think about why Chevy has to offer this.
Because owners of other makes never run out of gas & never lock their keys in? LOL

Anyway, it's actually a sign that the product is superior! Think about it... if you are confident that your product is never going to break, you could offer all the free emergency stuff you want!!! You could offer a free rental Ferrari & hour of massage. What does this say about Nissan? Obviously they are not confident in their product.
 

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none said:
Anyway, it's actually a sign that the product is superior! Think about it... if you are confident that your product is never going to break, you could offer all the free emergency stuff you want!!! You could offer a free rental Ferrari & hour of massage. What does this say about Nissan? Obviously they are not confident in their product.
Actually, numerous business studies show that to be a direct opposite - I have seen a program once on a product that used to tout it's "Lifetime Replacement" or something like that - and basically they had a quality issue and word of mouth got out - and then people started seeing the "Lifetime Replacement" as a sign of their true quality and or the fact the product was overpriced to begin with.

They eventually changed the name of the product, took off the blatant "Lifetime Replacement" wording - even though they still offered it - fixed the quality issue and boom - word of mouth spread and they were back on top.

I wish I remember what product it was...

Basically, Nissan isn't "coercing" you the buyer with roadside assistance - now, I wish they had included service - like a BMW or now Volvo (main reason there is BMW's can command great prices in the used car market and if the dealers can control the service records - they can stand to make a TON of coin on used car sales).
 

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none said:
schtebie said:
You might want to stop and think about why Chevy has to offer this.
Because owners of other makes never run out of gas & never lock their keys in? LOL

Anyway, it's actually a sign that the product is superior! Think about it... if you are confident that your product is never going to break, you could offer all the free emergency stuff you want!!! You could offer a free rental Ferrari & hour of massage. What does this say about Nissan? Obviously they are not confident in their product.
That logic doesn't quite add up. If you are confident about your product, you shouldn't have to worry about fixing it. Keep in mind that money has to be budgeted for such programs and to offer it on a product that sells high volume means the budget for this program is THAT much bigger.

You don't see Toyota or Honda offering this type of program, do you? They must not be confident in their products either.
 

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schtebie said:
none said:
schtebie said:
You might want to stop and think about why Chevy has to offer this.
Because owners of other makes never run out of gas & never lock their keys in? LOL

Anyway, it's actually a sign that the product is superior! Think about it... if you are confident that your product is never going to break, you could offer all the free emergency stuff you want!!! You could offer a free rental Ferrari & hour of massage. What does this say about Nissan? Obviously they are not confident in their product.
That logic doesn't quite add up. If you are confident about your product, you shouldn't have to worry about fixing it. Keep in mind that money has to be budgeted for such programs and to offer it on a product that sells high volume means the budget for this program is THAT much bigger.

You don't Toyota or Honda offering this type of program, do you? They must not be confident in their products either.
For roadside assistance, a larger worry is in the quality of the drivers, rather than quality of the vehicles. If you have a car that tends to go to less experienced drivers (or drivers who can't change a spare tire), the likelihood of them calling roadside assistance goes up.

For warranties, they are typically used to counteract fears in the market of poor product quality (whether justified or not). It is more about selling the car than the price of the warranty to the manufacturer. This is why cars that tended to have poor reliability reputations also tended to have better warranties (eg. early Korean cars, some American brands), whereas the more reliable cars tended to have shorter warranties.

Overall, I am happy that Nissan does not offer roadside assistance. I have had AAA for almost 20 years and intend to continue it in the future. Due to its size, AAA tends to have better service availability, as well as many perks. In addition, many of my credit cards also have roadside assistance. Nissan not offering it with the vehicle means that I will not have to pay for a program for other people that I will get no benefit from.
 

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Because owners of other makes never run out of gas & never lock their keys in? LOL

Anyway, it's actually a sign that the product is superior! Think about it... if you are confident that your product is never going to break, you could offer all the free emergency stuff you want!!! You could offer a free rental Ferrari & hour of massage. What does this say about Nissan? Obviously they are not confident in their product.
might as well buy a kia then...right? ;)
 

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When I bought my Cube last month I also paid for a Nissan Security Plus 7 year One Hundred Thousand mile service agreement. that includes full service road side assistance. The price of the Service Agreement was $2000.00 and It has a $50.00 dollar deductable. This will kick in when the regular Nissan warrenty expires. I just like having the peace of mind. I know Nissan's are great cars known for high quality but lets face it... S**T Happens! Having to have a car worked on is a real drag, Parts are expensive not to mention labor cost so... to me paying the extra for a little more peace of mind was well worth it.
 

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When I bought my Toyota and asked about RSA the dealer looked at me as if to say, "Oh silly silly man, Toyotas don't break.".

Warranty is one thing that worried me about buying a Nissan. Anyone here read about the guy who had the GTR and had to pay $20-30,000 for a new transmission due to small print in the warranty?
 
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