[nwherry]

I purchased a Nissan Cube 6 weeks ago, and it is the WORST purchase I have ever made. The car has started to fall apart, and Nissan will not stand behind the quality of the vehicle. I bought all of the extra protection/warranty packages, and they will not fix a manufaturer defect.

BUYER BEWARE, Nissan as a corporation did not support my needs as a customer, and the dealership was great until there was a problem, at which time I was told not to come back.

 

[none]

What?! Details please...

 

[nwherry]

I bought a brand new Nissan Cube, and the vehicle is starting to fall apart. First, the drivers visor FELL OFF into my face while I was driving (I had not been touching it). The plastic anchor on the left gave out.

The second incident was with the 3M protective coating I purchased to put over the Diamond Kote paint protection I purchased. The 3M started bubbling in 1 area. The bubble turned to a jell. I had phoned Nissan about the bubbling and they told me this was normal. I took the car in when the bubble turned to jell. I dropped the car off for the day. Upon picking-up the car, the dealer had allowed 3M to apparently cut into the bubble and pull back the jelled part of the 3M, and upon doing so they pulled up paint. I was told this was not a manufacturer defect and it was my fault for taking the car into a touchless car wash. They would not even fix the paint damage which happened when it was at the dealer.

This car is driven 30 minutes a day (2800km on the vehicle), never been touched by a rock, never been in an accident.

I phoned Nissan Canada who told me they stand behind the dealer, not the customer.

Warranties a rip-off.

BIGGEST REGRET.
BUYER BEWARE.

 

[ezee1o]

sorry to hear about your bad luck...

the visor thing i would blame on nissan, but the 3m bra, that sounds like a dealer issue since the 3m bra, i think technically, is a dealer add-on and not a factory nissan part

 

[coolguy]

sounds like your problems are related to the dealership you bought the car from rather than nissan...the paint protection and 3M coating you purchased are NOT nissan products, so they aren't covered by nissan's warranty and any damage they cause to the car may in fact void parts of the warranty. and for what it's worth, car paint in general unfortunately isn't as good as it used to be (since it has to be more "environmentally friendly" these days).

sorry your experience was unpleasant, but aside from the visor issue (which i agree is NOT good because something like that could lead to an accident) i think you're being a bit unfair to nissan here

 

[none]

Well, I do agree that Nissan dealerships are crap. They are right down there with rapists and serial killers. Actually, below rapists.

 

[Tortie]

How far up in the dealership did you go? It sounds like you bought the "extra protection" package, so look through your paperwork, you probably have things spelled out in there. Taking your car to a carwash shouldn't invalidate a warranty, so you probably need to be firm and keep asking for manager, then manager's manager, then the owner. You may need to end up throwing a major fit; bring backup if need be.

Better Business Bureau might help, but they're toothless. Sounds like you may have to lawyer up on this one.

What dealership, BTW? Let other cubers know who to avoid...

Good luck!

 

[none]

Lawyers won't help. More than likely there is an arbitration clause in the sales contract, in which case the dealership would win & you'd be out the costs of arbitration (about $600).

This sounds like the criminals at Nissan On Nicholasville that I had to deal with.

 

[fotomoto]

This is almost silly. :-\

 

[Tortie]

Are they at least fixing the visor?

 

[nwherry]

The cost to repair is over 1000$ (paint, and the 3M). May be small change to some, but having Nissan charge me for the Diamond Kote protection, and charge me for the 3M, and charge me for the extra warranty, I have paid over 2500$ already.

The 3M was applied incorrectly. HUGE RIPOFF.

As for being unfair to Nissan, I phoned the Nissan Headquarters, and was told they "always back the dealer, not the customer" by a service representative (those were the exact words. We manufacture medical equipment, wonder if this would work for us?) Customer satisfaction is definitely not their goal.

This is my first Nissan, and my last.

 

[Tortie]

The 3m stuff isn't that expensive. Take it to a real body shop instead of back to the dealer, stat. They will continue to rip you off.

 

[coolguy]

The cost to repair is over 1000$ (paint, and the 3M). May be small change to some, but having Nissan charge me for the Diamond Kote protection, and charge me for the 3M, and charge me for the extra warranty, I have paid over 2500$ already.

The 3M was applied incorrectly. HUGE RIPOFF.

As for being unfair to Nissan, I phoned the Nissan Headquarters, and was told they "always back the dealer, not the customer" by a service representative (those were the exact words. We manufacture medical equipment, wonder if this would work for us?) Customer satisfaction is definitely not their goal.

This is my first Nissan, and my last.

nissan didn't charge you for that stuff; the dealership did dealers have astronomical markups on clear bras and other paint protectants. afaik, nissan isn't obligated to help you if a non-nissan product (such as, ahem, a 3M clear bra) you bought from the dealer messes up the car.

 

[none]

I think the point is that Nissan doesn't care what it's dealers do. Sure the dealer sold the snake oil, but Nissan should step in & do something to chastise this location. This is one of the things keeping Nissan out of the #1 spot in sales.

 

[Tortie]

I think the point is that Nissan doesn't care what it's dealers do. Sure the dealer sold the snake oil, but Nissan should step in & do something to chastise this location. This is one of the things keeping Nissan out of the #1 spot in sales.

I agree completely! Buying our Honda, the only thing they tried to sell us "extra" was the extended warranty. Buying the cube, it was that, plus the "protection" thing mentioned above (3m, Diamond Kote(?), scotch-guard, undercoat) that, in my opinion, was completely unnecessary and served only to pad their bottom line. After the finance guy (not the sales guy) gave the whole spiel and I said "no" he got completely pissy about the whole transaction.

The only bright spot about it for me was finding out a few weeks back that they *still* hadn't gotten money from cash for clunkers for my trade in. And I was on top of that program the first weekend. Screw them.

 

[Milo]

Most dealerships, regardless of manufacturer, try to upsell their cars. That is where the majority of their profits come from. I have NEVER purchased anything from a dealership, other then the car itself.
Nissan disciplining the dealership (or not) is a separate issue that will not resolve the OP's complaint. Having said this, the OP's complaint is with the dealer, and NOT Nissan (visor issue excluded). Get a lawyer to look over your paperwork for what you bought and, if the shark thinks you have a case, file a suit to get your due. While the suit progresses, get your car fixed, keep all estimates and receipts (assuming you win) so that you can get your $$$ back.

 

[schtebie]

OP, sorry to hear about your poor experience.

Like it has been said before, your gripe is with the Nissan dealership rather than Nissan the manufacturer. Anything that comes from the manufacturer will have Nissan stamped on it in one way or another. It's not uncommon to have a dealership try and upsell you when it comes time to sign your sales contract because that's where the dealership makes its money.

As far as the manufacturer reprimanding the dealer, sure, it can be done. But in the end, Nissan doesn't own the dealership and certainly has no hand in hiring personnel. The manufacturer doesn't set the rules for each individual dealership as each business is a franchise. It's unfortunate for both the customer and the Nissan brand.

This type of thing happens at dealerships carrying all different makes of vehicles. It's certainly not Nissan specific.

 

[none]

Most dealerships, regardless of manufacturer, try to upsell their cars.

Most NISSAN dealerships perhaps... but not most makes.

 

[schtebie]

Most dealerships, regardless of manufacturer, try to upsell their cars.

Most NISSAN dealerships perhaps... but not most makes.

Yes, most makes.

Certain dealerships are better run than others. Try some European makes, there are even bad Honda and Toyota dealerships, as beloved as those brand names are.

 

[Milo]

Most dealerships, regardless of manufacturer, try to upsell their cars.

Most NISSAN dealerships perhaps... but not most makes.

You're kidding, right?


I know several people, in several different dealerships, selling several different brands (Honda included). All of them upsell as a means of boosting profits. It is a rare dealership that doesn't do it.