Got my Cube ("Kiva") on Saturday. I'd like to say that it was a totally positive experience, but I can't. I will be emailing the dealership manager on the issues.
1. I'm 50 years old, and have never (and probably never will again) buy a new vehicle, so I really was a fish out of water. Short of bringing someone more experienced with me, I opted to trust what I was being told.
2. When I ordered the vehicle (on Memorial Day weekend), they couldn't formally write up a contract for me, because all of the people that do that had taken vacation! So, when I went to pick it up, the sales manager said the deal (that both the salesman and I remember as being agreed on) wasn't what he agreed to. The sales manager wanted another $200 out of me. The salesman went to the dealership manager, and he over-rode the sales manager and I got the deal I'd originally negotiated. The main difference was that they had agreed to throw in the foglights and installation for free, and now they wanted to split it with me.
3. When I was presented with the contracts, the doc fees were $150 (others here are reporting closer to $50), so I think they did get an extra $100 out of me.
4. I had pre-arranged financing with my credit union (CU), but the dealership wanted to try to beat it, and I told them to go ahead. They managed to beat it by 1.5% with another CU, but the difference would only be about $5 a month, and I planned on paying it off early anyway, so I told them I wasn't interested in their offer. At this point, they became "difficult", so I assumed they were getting a kick-back for originating a loan. They really tried to make me feel stupid, because their deal would save me money. They had even printed out a contract with their CU on it, and I made them re-do the contract.
5. Then they stated off with the stuff I expected. The extended warranty deals "through Nissan itself", which I highly doubt. The paint sealer, the undercoating, etc. Even though I expected it, it did bother me that they were so insistant about it. After I turned everything down, I started out signing all the forms, when I got to one that said I was buying the vehicle "as-is" with no dealer installed options. They said that leaving the fog light installation off was an honest mistake, but I was beginning to wonder.
6. After I finished signing all the paperwork (including a new sheet where they acknowledged that they were installing fog lights for me), they wanted a copy of an insurance binder from me. I had a copy of my policy which said I was automatically covered on new car purchases, but they wanted me to contact my insurance company right then (on Saturday), and have the insurance company fax a binder to them before we could continue. At this point, I was almost ready to cancel the entire deal, and explained that my insurance company always referred such things to the local office, and the I was sure the local office wouldn't be open until Monday. They finally relented, and let me have the keys, as long as I promised that first thing Monday morning, I would have a binder faxed to them. My salesman didn't understand why all of the focus on the insurance binder.
7. I then left the dealer in my Cube to go to my CU, for a couple of reasons. 1) to let them know the dealership would be electronically sending them the paperwork, 2) to make sure there wasn't anything else to do, and 3) to see if they would lower their rate to the rate the other CU had given the dealership. Well, my CU told me that my loan approval had been CANCELLED, as they were only good for 60 days, and I'd have to start over. When I got my loan approval in late February, they specifically told me it was good for 6 months! After about 30 minutes on the phone with a manager, they told me that my loan application would be reactivated and approved Monday morning, as soon as they had a copy of my insurance binder! So, now they wanted a copy of the binder before they'd even approve the loan! Understand, I put about 40% of the total price in a down payment; it wasn't as if I had a no money down deal, and I was going to see how long it would take them to reposses the car!
8. I drove the Cube home, a little spooked by this insurance stuff, and left it parked the rest of the weekend, afraid to drive it.
9. This (Monday) morning, I contacted my insurance office, who didn't understand why either the dealership or the CU was all concerned about the insurance binder, and took care of getting me one, so that I could fax it to everyone and start enjoying my Cube.
I may have caught the dealership on a bad day, and the person on duty at my CU on Saturday was quite young (and probably inexperienced), but together, they made what should have been a totally positive experience with one I'd rather forget, which is unfortunate. My salesman was great, but the rest of the chain could use some improvement.