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Discussion Starter · #1 ·
Hi, after being a lurker for about two weeks, I've finally decided to register.

So I bought a new cube last week, Saturday December 5th at around 9pm. I happily drove off the dealer lot in a scarlet red 1.8S with black interior. Everything was perfect until Tuesday morning when the car wouldnt start..

The engine cranks but it doesnt turn on! I have barely 200 miles on my lovely cube and this was very heart-breaking..... I immediately called the dealer and he said to have it towed to the dealer. :(

Since I had to goto work, I waited until the next morning to call triple-A (because regular warranty does NOT cover free tows), paid $10 to get it towed to a closer dealer and not the one I purchased it from.

The guy helping me at this dealer was very nice and gave me some BS to make me feel better and promised me the car by 5pm. But of course I didnt get any phonecall. So I called back next morning and he's saying it's a cylinder 2 misfire. WTF? A brand new car and there are already engine problems??? He said it's 100% a manufacturer's defect so he needs to take it some factory or somewhere to have it re-tested..

Outraged that a brand new car has to have it's engine fixed, I called the dealer I purchased it from and demanded some help. The guy I bought the car from became a totally different guy! He was very adamant about the no-returns policy, wouldnt even offer me an exchange, and didnt even give me a rentacar.. WTTFFFFFF

So I called the Nissan hotline and best thing I was able to do was file a complaint against that dealer. I am feeling so crappy and my whole week has been ruined by this upsetting event. I'm still waiting on a call from the dealer that's "fixing" it so I'm just hoping for the best..
 

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I've said it before, and I'll say it yet again, a different way.

DON'T BUY YOUR CAR FROM A DEALER THAT DOESN'T HAVE VERY, VERY, VERY HIGH CUSTOMER SATISFACTION RATINGS! Do your research, not hard to do, and look for designations on the dealer listings on NissanUSA.com. They note dealers that have reached a certain "customer preferred status", and another dealer that offers a lower price, that DOESN'T have that distinction? You better hope your car is PERFECT.

Regards,

Big
 

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a cylinder misfire is normally not a serious issue; however, I agree that it should not be happenening to your bran new ride! I would be pissed and demand that I pay nothing, even for towing! and demand a rental car!

misfire is usually due to spark plug or wires or similar. might even be due to the car sitting around for too long and moisture got in there...not sure how long ur car was on the lot.

I know this only cuz it happened to me when I bought a slightly used Audi A6 and two weeks later the check engine came on - took it to the dealer - said it was cylinder 4 and 6 misfire - i freaked out and thought I bought a lemon and the cylinders were warped. he said just change the plugs...although doing so cost hundreds for that car!

How this happens to a brand new car I dont know. It should not happen if u ask me!
 

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Also if the problem existed due to manufacturer defect they should reimberse you for the towing. I have unfortunatly had this happen. 4 miles from the dealer on the freeway the car died. It was not my Cube just to clearify.

Cars run on missfires too, cruddily in a 4 cylinder almost not even noticable in an 8 cylinder.

Something is not adding up.

And welcome to the forum.
 

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Your apparent immediate state of rage over this issue is a little over the top, IMO, and may have contributed to the poisonous relationship you have with your dealer. "It should never happen to a brand new car" is not realistic. It's a mass-produced, low-cost economy car, and comes with a warranty for a reason. Every now and then, one of them is going to come off the line with a defect. It's a chance you take as the first owner of a complex mechanical device. My advice is to calm down and methodically get what you need from the dealer and Nissan.
 

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Sorry to hear about your situation. I had same experience on my brand new civic back in 2001. The car would stall when came to a stop on the 2nd day. I drove it back to the dealer, with 1 foot on gas (keep the engine above 1500rpm at all time) and asked for a exchange. Surprisingly they gave me a new car that day without much hassled. Also had to say I paid midway between invoice and msrp; perhaps that could be why they treated me well.

From what I'ver heard, most dealers will fix your car instead of getting a new one. Just be patient and work with them. Not all new cars are perfect including Toyota/Honda.

Definately ask for a loaner (should be free of charge).

007
 

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After leaving the dealership lot as they were closing for the night in our brand new Mazda MPV, me and very pregnant (8months) wife made it about 15 miles out into the country with another 50 to go when the check engine light came on. Good times...... :no:
 

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big_daddy_mpd said:
I have often found, in ANY situation, its not WHAT you say but HOW you say it.
This is not true all the time. The dealer I purchased from isn't worth spit, no matter how you phrase what you say, or offer concessions. The other nearest dealer is AMAZING! They don't need to be told anything, instead they offer first & ever so politely.
 

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none said:
big_daddy_mpd said:
I have often found, in ANY situation, its not WHAT you say but HOW you say it.
This is not true all the time. The dealer I purchased from isn't worth spit, no matter how you phrase what you say, or offer concessions. The other nearest dealer is AMAZING! They don't need to be told anything, instead they offer first & ever so politely.
I'm not saying the OP doesn't have a legitimate complaint, nor that everything would be just fine if he would chill a little. He could be a perfect angel and the dealer could still be an arse. I just wanted to give him a little reality check on his initial approach to the situation. I'm concerned that this thread has come down a little too hard on the poor guy. Brand new car/missing cylinder/uncooperative dealer would get on my nerves, too.
 

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Discussion Starter · #12 ·
I appreciate the words of encouragement, criticism, and just the general understanding of my feelings.

As for an update, I picked the car up yesterday night from the dealer. Apparently, they had to replace the ECM(?) with a new one and therefore had to reprogram both keys. They put about 40 miles on the car, so I'm assuming they tested it extensively. Drove it home, a little happier.

The real test was starting it this morning. Car turned on but the engine jerked a bit and felt weak. So I turned it off and back on. Much better. Drove it work just fine. After work, the car started after about 4 cranks.. disappointed.

Oh and dont get me wrong. I drive the car VERY carefully at all times and I always warm the car up at least 5 minutes before driving it. I treat it like a $100k car because that is how much I love it. But knowing that something brand new is having immediate problems just ruins anyone's love for anything.

I've been speaking with the rep from Nissan Corp all weekend and I have told them every last detail. They've filed numerous complaints with the regional office or whatever.

Anyway, since I got the car back, I'm driving it for a week and seeing how it runs. I am REALLY hoping that there are no more problems. I hope it doesnt have to come to it, but I'm getting a lawyer and using the lemon law if I'm forced to.

I just bought OEM fog lights and yellow tint film for it too.. I want to put it on a car that will run! Please pray for me guys!!
 

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Good to hear.

Keep in mind that, warming up a new car (running the car on idle) for 5 minutes is not a good idea. You should warm it up for no more than about one minute, then drive away slowly and keep you revs down until the engine warms up. Same applies to any car for that matter, new or old. Causes carbon build up and other emissions issues. Idling a car for too long in general is not a good idea (like wating for your friend to come out of the house, parked in front of a store, etc. Just shut off the engine).

Hopefully no more probes with your new cube!
 

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Hey Kube, I may be just blowing smoke here and not know what I'm talking about -that never stopped me before - but I think your ECM will be fine in a few days. When I put a cold-air-intake on my Civic, I was told the ECM would need to "learn it"...that it would take the computer time to "adjust" to it, whatever that means. My experience was that the car stumbled here and there the first couple days, then everything was fine. I don't know why your ECM would need this break-in for a stock engine it's programmed for, but it wouldn't surprise me if the problem solves itself.
 

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Yep, very common for an ECU to take some time to "learn" things after it's been replaced (or reset).

Give it a week or so and see how it is.

Cheers!

Dang
 

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That sucks man. I had a Neon that puked on me the first road trip I took in it. It takes a while to "trust" a car that fails early in the ownership. When we stop and think about everything that goes into a car and how many hundreds of thousands of moving parts there are it's impressive they are as dependable as they are. It's not too uncommon for a brand new car to have a few bugs. Sounds like your biggest problem is with dealerships.

BTW- 15,000 miles on my Cube and no problems at all.
 

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Discussion Starter · #17 ·
UPDATE:

Service Engine Soon light came on this morning after a hard start. The engine cranked about 4 times, jerked, and it sluggishly turned on. There is definitely something more than just an ECM defect. Took it right back to the dealer and they quietly accepted the car back into service. They better fix it this time or I'm calling my lawyer.
 

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Discussion Starter · #19 ·
UPDATE:

Car's still at the dealer and after having a chat with the lady at Nissan Corporate Office, my incident was escalated to the regional manager. This regional manager (however important he is) instructed his top "specialist" to visit the dealer where my car is being held and assess the situation. As the regional manager was explaining this to the dealer, he also ordered them to offer me a loaner. I got a Versa.

They're gonna let me know what the verdict is by Tuesday. I'm pretty fed up with this whole situation but I'm glad that something is being done at least.
 

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Hey Kube, you're our very own 'comparison tester' now. The Cube and Versa share the same powertrain. I'm curious what your impressions of the Versa are.
 
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